The Nigerian Communications Commission (NCC) has directed Mobile Network Operators to compensate subscribers in areas where network quality falls below prescribed standards. In a statement issued yesterday, Head of Public Affairs at the Commission, Nnenna Ukoha, said affected users will receive airtime credits calculated based on their average spending patterns and their presence within local government areas where service failures occur. “Subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery. The compensation will be provided in…
Read MorePoor network service: FG orders telcos to compensate subscribers
