Tag: FCCPC

‘Stopping prepaid meters customers from buying unlimited energy is illegal’ – FCCPC to DisCos

Aminu Imam

The Federal Competition and Consumer Protection Commission (FCCPC) has stated that distribution companies’ customers have the right to vend energy if they want to. The notice from the FCCPC came as a result of the vending constraints experienced by customers in the franchise area of Ikeja Electricity Distribution Company (IKEDC), Customers were unable to purchase electricity tokens or units for prepaid meters. The FCCPC says it is actively working with the Nigerian Electricity Regulatory Commission (NERC) and IKEDC to address these complaints and resolve any issues with vending or purchasing…

Read More

“It’s not customers’ responsibility to purchase, replace, repair transformers” – FCCPC

Aminu Imam

The Federal Competition and Consumer Protection Commission (FCCPC) says residents should leave the purchase, repair or replacement of electricity equipment to the distribution companies, (DisCos). The Commission, in an statement on its social media handles on Sunday, said consumers are not expected to be involved in the purchase, repair or replacement of transformers, poles or other associated electricity equipment, unless where necessary. The agency said it is the responsibility of DisCos to ensure that damaged transformers are replaced within 48 hours after being notified, adding that in situations where residents…

Read More

Electricity, Banking, Aviation top 2021 Consumer Complaint Chart – FCCPC

Ishaku Yohanna

The Federal Competition and Consumer Protection Commission, FCCPC, has said that electricity has again topped its 2021 consumer related complaints chart just like in 2020 stating that its joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses at the commencement of its enforcement. Chief executive officer of the Commission, Babatunde Irukera, said banking related complaints were second on the chart. He explained that aviation and telecommunication related complaints followed the chart, adding that the commission received and completed the processes of no fewer than 32,000 consumer related complaints…

Read More