A new industry report has revealed that 71 percent of Nigerians consider in-app support on banking applications ineffective, highlighting persistent usability challenges in the country’s growing digital finance space. The report, titled: ‘State of UX in Financial Apps: Nigeria Report 2025′, was released yesterday by Interswitch. The study, which surveyed hundreds of banking app users and included interviews and technical assessments based on global usability standards, found that while digital-banking adoption continues to rise, the quality of in-app support has not improved at the same pace. According to the findings,…
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