Communications giant, MTN Nigeria came under intense criticism at its “Data on Trial” public hearing in Lagos, as subscribers, digital creators, journalists and consumer advocates complained of poor network quality, disappearing data and unstable connections despite higher telecom tariffs.
The backlash follows the Nigerian Communications Commission’s (NCC) approval of a 50% tariff increase in January 2025, which raised call and data costs after 12 years without adjustments. Consumers argue that service quality has failed to improve despite the higher charges.
At the forum, MTN CEO, Karl Toriola defended the company’s billing system, announced plans to invest ₦1trillion in network expansion by the end of 2026, and promised a self-service data portal. MTN also engaged KPMG to independently verify its billing processes.
While telecom operators insist network upgrades are ongoing, industry data shows Nigerians consumed over 1.42 million terabytes of data in March 2026, even as more than 40,000 network disruptions were recorded across the sector in 2025.
The report noted that operators, including MTN Nigeria, Airtel Nigeria and Globacom, have invested heavily in infrastructure, but many subscribers say service improvements remain limited, particularly outside major commercial areas.
The hearing highlighted growing public frustration over paying significantly more for telecom services while still grappling with unreliable connectivity and data-related complaints.
