MTN Nigeria Communications Plc has announced compensation for its subscribers to make up for the network disruptions experienced last Saturday.
Recall that on Saturday, October 9, MTN Nigeria users witnessed about 5 hours of network disruption caused by an outage that left customers without a connection.
MTN Nigeria Chief Executive Officer, Olutokun Toriola,
apologised again to customers for the inconvenience, stating that new measures were being implemented to mitigate a repeat of such an event.
Beyond extending time-bound subscriptions for its customers and as a way to further compensate its customers, the telecom giant said that customers on the MTN network have received a refund for the data and airtime that they used between 12noon and 7pm on Saturday, October, 16th.
On the cause of the outage, the CEO stated that it was due to an error that shifted all 4G customers onto the 3G band and impacted the whole network, adding that the technical teams were able to rectify the problem.
Recall that MTN had, in an issued statement on Thursday, said that the network disruption experienced by over 73 million subscribers was caused by a disruption in the core network affecting voice and data services.
MTN Nigeria said its technical team was able to rectify the problem in about five hours, allowing service restoration for customers to begin connecting with one another. The company is also extending time-bound subscriptions to ensure full value is delivered to all affected customers.
“Our primary mission is to bring you the benefits of modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past twenty years remains unshaken”, Toriola stated.
